Refund policy

Refund & Return Policy

Our Policy

We want you to feel confident shopping with us. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery, and we will make it right.

To submit a request, email us at:

support@yourstore.com

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item

Returns

Due to the nature of our fulfillment process, we do not accept returns for:

  • Change of mind

  • Incorrect size selection

  • Incorrect shipping address provided at checkout

  • Minor variations in color or design

We do not require customers to return defective items unless specifically instructed.

Refunds & Replacements

Once your request is reviewed and approved, we may offer:

  • A replacement item at no additional cost, or

  • A full refund to your original payment method

Refunds are typically processed within 5–10 business days after approval.

Order Cancellations

Orders may be canceled within 12 hours of purchase. After this time, we cannot guarantee cancellation as your order may already be in processing.

Late or Missing Refunds

If you have not received your refund yet, please check with your bank or credit card provider, as processing times may vary.

Contact

If you have any questions about this policy, please contact us at:

support@yourstore.com