Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–3 business days. Delivery typically takes 8–14 business days.

Do you offer free shipping?

Yes! We offer free standard shipping on all U.S. orders.

How can I track my order?

Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking updates.

What if my item arrives damaged?

If your item arrives damaged or defective, contact us within 7 days with photos and your order number. We will resolve the issue promptly.

Can I cancel my order?

Orders can be canceled within 12 hours of purchase. After that, cancellation is not guaranteed.

Do you accept returns?

Please review our Refund Policy for full details.

How can I contact you?

You can reach us at support@mypetcarestore.com.
We respond within 24–48 business hours.